Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center.

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase

• In unused and resellable condition

• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Used items

• Items outside of the 30-day purchase window

• Gift cards

• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is damaged, contact us within 7 days of delivery.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method

• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on shipping the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

You will be notified via email once your returned item(s) are received and inspected. You will also be informed about the approval or rejection of your refund request. The refund request will be processed within 5 - 7 working days if approved.

My question still needs to be answered. 

If you have any questions regarding a return or refund, contact us.